Our Advisory Board

Loyalty Science Lab is advised by a dozen high-level executives with deep experience in brand and customer loyalty issues. We thank these individuals for their continued guidance and support.

Cathy Burrows
Charlotte Blank
Katrina Conn
Sean Claessen


Senior Marketing Manager, RBC Bank (USA)

Chief Marketing Officer (USA), Jaguar Land Rover North America


Practice Director of Customer Experience & Data Science (Americas), Teradata


Chief Strategy Officer and EVP of Innovation, Bond Brand Loyalty

Bonnie Holub
Barry Kirk mug
Tim Manoles
Stewart Pearson


Chief Architect & Associate Partner, Infosys Consulting


Principal Consultant and CX Practice Leader, Chapman & Co Leadership Institute

 Principal of Advisors Client Services, MasterCard


Founder, Consilient Group LLC

Bert Schmidt
Shriiram Varadan
Robert Welborn
Person Placeholder Profile


President and CEO at WHRO Public Media


Global Product Leader – Digital Commerce for KFC, Yum! Brands


Head of Decision Science, Meta


VP of Global Loyalty and Benefits Product, Visa

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